FAQ

Helpful questions & answers regarding Physiotherapy, classes online and in studio, our Barn at Denbies, and general information.

  • Professional Development
  • Do you offer training, courses and events for professionals?

    Yes, we offer education & training in musculoskeletal, rehabilitation and associated fields and, courses for physiotherapists, other healthcare and exercise professionals. We also run events as part of our musculoskeletal network (fostering learning, networking & continuing professional development). To sign up to our Surrey Musculoskeletal Network mailing list please click here.

  • Physiotherapy
  • Covid-19 policy

    As a clinic we have worked hard to risk assess our environment and to implement the relevant infection prevention and control measures. We have all the recommended personal protective equipment in place, and you are welcome to wear your own face mask.

    For face to face consultations, we are continuing to:

    • Clean our facilities in line with government guidance and our documented checklist

    • Use PPE as per guidance

    • Use hand sanitiser and make it easily available for you to use too

    All areas are regularly cleaned and checked to ensure the highest possible levels of hygiene. We also regularly clean handrails, door handles, the drinking fountain, and other communal used areas such as the reception desk. We will continue to ventilate the studio before and after each class.

    We have hand sanitiser available for use at the reception desk area and within the Studio and we provide antibacterial spray for use on our mats and/or props for cleaning at the end of the class.

    If it is your preference, you are welcome to wear a face mask in the reception area and treatment rooms but there is no mandate to wear a mask in the Studio for exercise classes.

  • Do you have wheelchair access?

    Yes, we have step-free access into our Barn, treatment rooms and studio and have wheelchair accessible toilet facilities.

  • What happens if I miss or cancel an appointment?

    We understand that there are times when you unexpectedly have to cancel or move an appointment and we try our best to be flexible. We charge a cancellation fee of 100% of the appointment fee if you cancel within 24 hours of the appointment time or if you fail to attend without giving prior notice.

  • Is parking available?

    Parking is available in the main Denbies car park and there is also a smaller car park opposite our SHP building (affectionately known as "The Barn").

    Follow signs for SHP Health and the Denbies Hotel and you will find us. Please do not park in the Farm Shop car park or block the Farm Shop delivery door.

    Please see our Contact page for further details.

  • Where are you located?

    We are located at Denbies Wine Estate in Dorking. Please see our Contact page for further details.

  • Do you offer home visits?

    Home visits can be arranged on request for Dorking, Leatherhead, Bookham, Reigate and Guildford areas. Fees for home visits vary. Please contact us if you think you require this service.

  • Can you treat children?

    Yes, we are experienced in treating children. We do require that all under 16s are accompanied by an adult when they come for assessment & treatment and we require consent from a parent/guardian prior to assessment & treatment.

  • Can someone come in with me?

    You are more than welcome to have someone accompany you to your appointment.

  • Do I need to bring anything else with me?

    Please bring any relevant investigation results (e.g. x-ray/MRI/ultrasound reports or blood test findings), referral letters or other paperwork relating to your condition. If you are using private medical insurance, then please bring details of your membership number together with the treatment authorisation number.

  • How long will my appointment last?

    Typically, an initial consultation is 60 minutes in duration with follow up appointments between 45 to 60 minutes.

  • Massage
  • Covid-19 policy

    As a clinic we have worked hard to risk assess our environment and to implement the relevant infection prevention and control measures. We have all the recommended personal protective equipment in place, and you are welcome to wear your own face mask.

    For face to face consultations, we are continuing to:

    • Clean our facilities in line with government guidance and our documented checklist

    • Use PPE as per guidance

    • Use hand sanitiser and make it easily available for you to use too

    All areas are regularly cleaned and checked to ensure the highest possible levels of hygiene. We also regularly clean handrails, door handles, the drinking fountain, and other communal used areas such as the reception desk. We will continue to ventilate the studio before and after each class.

    We have hand sanitiser available for use at the reception desk area and within the Studio and we provide antibacterial spray for use on our mats and/or props for cleaning at the end of the class.

    If it is your preference, you are welcome to wear a face mask in the reception area and treatment rooms but there is no mandate to wear a mask in the Studio for exercise classes.

  • Do you have wheelchair access?

    Yes, we have step-free access into our Barn, treatment rooms and studio and have wheelchair accessible toilet facilities.

  • How long is the appointment?

    We offer massage and reflexology appointments for 60 minutes, 75 minutes and 90 minutes. Please note, the first 10-15 minutes of this appointment time is used for assessment. The massage will begin after this assessment period. We allow our clients to discuss with the therapist what type of massage is preferred, for example sports, aromatherapy or relaxing.

  • What happens if I miss or cancel an appointment?

    We understand that there are times when you unexpectedly have to cancel or move an appointment and we try our best to be flexible. We charge a cancellation fee of 100% of the appointment fee if you cancel within 24 hours of the appointment time or if you fail to attend without giving prior notice.

  • Is parking available?

    Parking is available in the main Denbies car park and there is also a smaller car park opposite our SHP building (affectionately known as "The Barn").

    Follow signs for SHP Health and the Denbies Hotel and you will find us. Please do not park in the Farm Shop car park or block the Farm Shop delivery door.

    Please see our Contact page for further details.

  • Where are you located?

    We are located at Denbies Wine Estate in Dorking. Please see our Contact page for further details.

  • Can I book online?

    Yes, you can book most physiotherapy, massage and reflexology appointments online. Please visit our Appointments & fees page to access our online booking system.

  • How much will my session cost?

    Our fees (including for Consultant Physiotherapist, Musculoskeletal Physiotherapy, Women’s Health Physiotherapy, massage and classes; including Yoga & Pilates) can be found on our Appointments & fees page.

  • Studio Classes
  • Covid-19 policy

    As a clinic we have worked hard to risk assess our environment and to implement the relevant infection prevention and control measures. We have all the recommended personal protective equipment in place, and you are welcome to wear your own face mask.

    For face to face consultations, we are continuing to:

    • Clean our facilities in line with government guidance and our documented checklist

    • Use PPE as per guidance

    • Use hand sanitiser and make it easily available for you to use too

    All areas are regularly cleaned and checked to ensure the highest possible levels of hygiene. We also regularly clean handrails, door handles, the drinking fountain, and other communal used areas such as the reception desk. We will continue to ventilate the studio before and after each class.

    We have hand sanitiser available for use at the reception desk area and within the Studio and we provide antibacterial spray for use on our mats and/or props for cleaning at the end of the class.

    If it is your preference, you are welcome to wear a face mask in the reception area and treatment rooms but there is no mandate to wear a mask in the Studio for exercise classes.

  • Can I purchase equipment for my class?

    Yes, we have a wide selection of props and equipment for our classes to purchase online. Please see our Shop page for further details.

  • Do I need parental consent to attend one of your teen classes?

    Yes, parental consent is required prior to attendance at one our teen classes for those aged 15 years and under.

  • Can I attend a class if I'm recovering from an injury

    If you have an injury or medical condition and understand what it is that you should or should not be doing as part of a class, then please feel free to book in to a suitable class. We recommend that you let the instructor know so that appropriate modifications can be made for you. If you have an injury or medical condition and are not sure if you should take part in any of our classes, then please feel free to ask us or book an appointment with one of our physiotherapists who will be able to assess and advise.

  • Can I attend a class if I've just had a baby?

    If you have just had a baby, a 1-to-1 women’s health appointment is recommended prior to joining one of our classes. Please visit our online booking system, call 01306 640149 or email info@shphealth.co.uk to book your appointment or for further information.

  • Can I attend a class if I am pregnant?

    If you are pregnant, a 1-to-1 women’s health appointment is recommended prior to joining one of our classes. Please visit our online booking system, call 01306 640149 or email info@shphealth.co.uk to book your appointment or for further information.

  • Can I cancel my class?

    We understand there are times when you unexpectedly need to cancel, but cancelling late or not attending at all often stops other students from booking places in that class. You can cancel your class up to 24 hours before the class start time with no cancellation fee. You can cancel online, in person or by phone/email. If you cancel within 24 hours of your class start time, we charge 100% of your class fee/pass. For Workshops and Retreat Days we charge 20% cancellation fee if cancelled within 15 days of the workshop/retreat date, rising to 100% cancellation fee if cancelled within 24 hours of the workshop/retreat date.

  • Can I drop into a class without pre-booking?

    To avoid disappointment, we strongly recommend pre-booking our classes. However, if there is space within the class, we can accept drop-in bookings on the day and payment can be made before entering the Studio with our reception team. If no pre-booking is made, we cannot guarantee there will be space in the class for drop-ins.

  • When should I arrive for my class?

    Please arrive at least 5 minutes before the class starts so you have plenty of time to sign in with reception and get settled. If you need to cancel your booking, please do so at least 24 hours before the class otherwise our cancellation policy will apply.

  • Do you have toilet/changing room facilities?

    Yes, we have toilets available for use which includes space for changing if needed.

  • WELCOME TO OUR NEW WEBSITE & OUR NEW NAME SHP HEALTH

    We’re really excited to be able to share our new website and our new name with you. Surrey Hills Physiotherapy is now SHP Health. Same, same & more!