Fees

Before starting treatment we advise that you contact your insurers to enquire if:
• a medical referral is required
• an excess is payable on the policy
• you have exceeded your physiotherapy allowance limit

As a service to our clients we will invoice insurers directly. For pay and reclaim policies, fees are due as for self pay clients.

You should bring to your appointment claim forms and/or a treatment authorisation number as given to you by your insurer.

It is the client’s responsibility to check that their individual insurance policy will cover the full cost of treatment and liability for uninsured fees will rest with the client.

We understand that there are times when you unexpectedly have to cancel or move an appointment and we try our best to be flexible. We charge a cancellation fee of 100% of the appointment fee if you cancel within 24 hours of the appointment time or if you fail to attend without giving prior notice.